Tele-education applied to human communication health to cope with triple epidemics in the state of Pernambuco, Brazil: an experience report

ABSTRACT Objective: to evaluate the implementation of tele-education sessions for health professionals working in primary care and at Family Health Support Centers, addressing the repercussions of triple endemics to human communication health in the state of Pernambuco, Brazil. Methods: following approval from the ethics committee, an experience report was performed, in partnership with a telehealth center. The methods involved three steps: 1- creation of a flowchart for the implementation phases; 2- offer of educational sessions; 3- evaluation of satisfaction on the part of the public. Results: the implementation process consisted of five phases: institutional partnership, training, planning, offering of service and evaluation. Seven educational sessions were held, with a total of 175 viewings. Regarding satisfaction, 100% of the participants considered the topics interesting and that the learning experience was important to their professional qualification. Most of them (86%), reported feeling secure regarding the retention of the knowledge acquired. Conclusion: the implementation of the tele-education service had repercussions on statewide views and was approved by 100% of the participants, constituting a promising, easily accessible, comprehensive proposal in the continued education of health professionals working in primary care and at Family Health Support Centers.