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Customer Churn Dataset containing real records from a leading Bulgarian telecom operator, specifically for business customers, including small, medium, and large companies

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doi.org2025-03-23 收录
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http://doi.org/10.17632/nrb55gr66h.1
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The dataset is containing real records from a leading Bulgarian telecom operator, specifically for business customers, including small, medium, and large companies. This dataset is generated by the telecom’s business information system, includes 8,454 instances, 14 attributes, and 1 target attribute. The description of dataset features are: PID Personal identification number of the business customer CRM PID Value Segment Shows the value of the customer to the telecom company Billing ZIP ZIP code place-city, village where the company is located КА name The name of their Key Account Manager who serves them Active subscribers The number of active subscribers for this PID Not Active subscribers Number of non-active subscribers for this PID Suspended subscribers The number of suspended subscribers in last 6 months Total Subscribers Total subscribers for the business customer Average Mobile Revenue Average subscriber revenue from mobile services Average Fix Revenue Average subscriber revenue for fixed services including fixed phone lines and fixed Internet access Total Revenue Total Revenue from the business customer ARPU Average revenue per user/subscriber Churn Churned or not churned to another telecom – Yes/No

该数据集汇聚了来自一家领先的保加利亚电信运营商的真实记录,专为企业客户设计,涵盖小型、中型及大型企业。此数据集由电信企业的商业信息系统生成,包含8,454个实例,14个属性以及1个目标属性。 数据集特征描述如下: PID:企业客户的个人识别号码 CRM PID Value Segment:体现客户对电信公司的价值 Billing ZIP:公司所在地之邮编及城市、村庄名称 КА name:负责该客户的重点账户经理姓名 Active subscribers:该PID活跃订阅用户数量 Not Active subscribers:该PID非活跃订阅用户数量 Suspended subscribers:过去6个月内暂停服务的用户数量 Total Subscribers:企业客户总订阅用户数量 Average Mobile Revenue:移动服务的平均订阅收入 Average Fix Revenue:包括固定电话线路和固定互联网接入在内的固定服务的平均订阅收入 Total Revenue:来自企业客户的总收入 ARPU:每用户/订阅者平均收入 Churn:是否流失至其他电信运营商——是/否
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