Online Help Desk Management System Project Report.

Online Help Desk is a web application for holding discussion and posting user

generated comments. Internet form is also commonly referred to as web ‘Help Desk’ or

discussion forum or simply forum. The term Help Desk may refer to the entire

community or a specific sub-forum dealing with distinct topic. Message, within the sub-

forum are then displayed either in chronological order or as threaded discussion.

Online Help Desk, The Department of Computer Studies as a case study, is a useful

educational tool for student interaction, peer guidance and active learning in school.

Active learning requires structured educational activities that allow student to develop

their skills in a peer driven environment guided by an instructor or a moderator.

This project is that of developing a web application where individual or student can share

problem and find the solution to it among them by posting a discussion. The web

application can be run on the Localhost Server and be accessible suing an internet

browser as well.

It will also be a cross platform sign it is an internet based system that required only

browser on the client systems. The system will be user-oriented rather than computer

staff oriented system.

It is like a resource, centre where user get access to tips and tricks of how to solve certain

problem covered by the discussion forum.