MTA Customer Feedback Data: 2014-2019

This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.

本数据集收录了由公共交通系统乘客在纽约大都会交通局（MTA）网站上提交的客户反馈信息。对于每条反馈，均将其归类为投诉或表扬，并提供了关于机构（公共汽车、地铁、长岛铁路或地铁北方铁路）、主题、主题细节、问题细节、年份、季度以及如适用的话，分支/线路/路线的相关信息。