Level of satisfaction of patients who are receiving out-patient physiotherapy services

Evaluation of patient satisfaction about outpatient physiotherapy services helps in identification of areas for improvement which eventually enhance patient outcomes and service delivery. This study aimed to determine the level of satisfaction among out-patient physiotherapy services. An online survey study among out-patient physiotherapy department was conducted. Using purposive sampling, 400 patients were included in this study. A self-developed questionnaire was used for data collection, which content 15 question to assess the level of satisfaction of out-patient physiotherapy. Among 400 out-patient availing physiotherapy department, the present study assessed that more than half (70.8%) of the participant were satisfied after taking physiotherapy opd services This study concluded experiences of out-patient’s physiotherapy satisfaction and provides some evidence regarding the factors that contribute to patient’s pleasure. A high level of patients' happiness with physiotherapy assistance was found.门诊物理治疗服务患者满意度评估，有助于识别服务优化方向，最终改善患者诊疗结局与服务供给质量。本研究旨在明确门诊物理治疗服务的患者满意度水平。本研究针对门诊物理治疗科开展了一项线上调查，采用立意抽样（purposive sampling）法纳入400名患者。研究采用自制问卷采集数据，该问卷包含15个评估条目，用于衡量门诊物理治疗的患者满意度水平。在400名就诊于物理治疗科的门诊患者中，本研究评估结果显示，超半数（70.8%）参与者在接受门诊物理治疗服务后表示满意。本研究总结了门诊物理治疗患者的满意度体验，并为影响患者愉悦感的相关因素提供了实证依据，同时发现患者对物理治疗服务的满意度处于较高水平。