PROV Reading Room and Record Retrievals 21-22

Public Record Office Victoria operates two public reading rooms; one at the Victorian Archives Centre in North Melbourne and the other at the Ballarat Archives Centre at the Eureka Centre in Ballarat. Records can also be accessed at the Bendigo Regional Archives Centre within Bendigo Library, the Geelong Library Heritage Centre and (by appointment only) at the Burke Museum in Beechworth.\r\nDuring 2021–22, 4,177 visitors utilised the reading rooms to view public records. 29,728 records were issued to visitors and an additional 3,768 were issued to Government Agencies and for internal PROV use. In 2021–22 reference queries were managed through our online enquiry system which received an average 271 queries per month; providing a consistent and seamless approach to customer service.