Eurobarometer 63.5 (Jun-Jul 2005)

Awareness and use of consumer rights in Poland.

Topics: perceived change in media attention on consumer rights; reception of reports on consumer rights in the media; type of media the information was in; assumed authority that was the source of the information; knowledge of the message ´Sprawde, jakie masz prawa´; kind of rights the message refers to; attributes that apply to the message; assessment of the Polish consumer rights compared to other European Union countries; assessment of the efficiency of the Polish justice in matters of consumer rights; knowledge of personal rights as a consumer in: major purchases, paying the phone bill, a package holiday, online or catalogue shopping, buying from door-to-door sellers, cases of guarantee of household devices; change in personal attention to consumer rights; preferred source of information about consumer rights; trust in selected institutions, relatives, friends, or lawyers regarding correct information on consumer rights; knowledge test on organisations dealing with the protection of consumer rights; source of information about the organisation Federacja Konsumentow; contact with Federacja Konsumentow; approval of the following statements: helpful staff at Federacja Konsumentow, useful advice, effective handling of the request; willingness to recommend Federacja Konsumentow; willingness to support an independent consumer association by paying an annual membership fee or by a share of taxes; reception of TV spots or information in print media on consumer rights; assessment of the campaign.

Demography: nationality; left-right self-placement; marital status; age at end of education; sex; age; occupation; professional position; type of community; household composition and household size; national provenance; own a mobile phone and fixed (landline) phone.

Additionally coded was: date of interview; time of the beginning of the interview; duration of the interview; number of persons present during the interview; respondent cooperation; size of locality; region; weighting factor.