Customer Churn Dataset containing real records from a leading Bulgarian telecom operator, specifically for business customers, including small, medium, and large companies

The dataset is containing real records from a leading Bulgarian telecom operator, specifically for business customers, including small, medium, and large companies. This dataset is generated by the telecom’s business information system, includes 8,454 instances, 14 attributes, and 1 target attribute. The description of dataset features are: PID Personal identification number of the business customer CRM PID Value Segment Shows the value of the customer to the telecom company Billing ZIP ZIP code place-city, village where the company is located КА name The name of their Key Account Manager who serves them Active subscribers The number of active subscribers for this PID Not Active subscribers Number of non-active subscribers for this PID Suspended subscribers The number of suspended subscribers in last 6 months Total Subscribers Total subscribers for the business customer Average Mobile Revenue Average subscriber revenue from mobile services Average Fix Revenue Average subscriber revenue for fixed services including fixed phone lines and fixed Internet access Total Revenue Total Revenue from the business customer ARPU Average revenue per user/subscriber Churn Churned or not churned to another telecom – Yes/No本数据集源自保加利亚一家头部电信运营商的真实业务记录，覆盖其企业客户群体，包含小型、中型及大型各类企业。该数据集由该运营商的企业业务信息系统生成，共计包含8454条样本、14个特征属性与1个目标属性。 数据集特征说明如下： - PID：企业客户个人识别码（Personal Identification Number） - CRM PID Value Segment：反映该客户对电信运营商的价值层级 - Billing ZIP：企业所在地对应的计费邮编及所属城市/村镇信息 - КА name：负责对接该客户的关键客户经理姓名 - Active subscribers：该客户名下的活跃用户数 - Not Active subscribers：该客户名下的非活跃用户数 - Suspended subscribers：近6个月内被暂停服务的用户数 - Total Subscribers：该企业客户的总用户数 - Average Mobile Revenue：移动服务平均用户营收 - Average Fix Revenue：固定服务平均用户营收，涵盖固定电话线路及固定互联网接入服务 - Total Revenue：该企业客户总营收 - ARPU：每用户平均收入（Average Revenue Per User） - Churn：客户流失状态，即是否已转向其他电信运营商，取值为是/否