MTA NYCT Paratransit Drop-off On-Time Performance: 2016 - 2019 (Archived Methodology)

Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. This dataset uses the old methodology in which trips were considered on-time if they arrived at the drop-off location no more than five minutes after the requested time. The Drop-off On-Time Performance dataset with the new methodology can be found at https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Drop-off-On-Time-Performance-/nxai-wcbd/准点下客表现（OTP）衡量了服务商服务的质量，通过对比实际下客时间与客户请求的下客时间，对预约行程进行评估。本数据集采用旧有的方法，即如果行程在下客地点到达时间不超过客户请求时间五分钟，则认为行程准点。采用新方法下的准点下客表现数据集可在以下链接找到：https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Drop-off-On-Time-Performance-/nxai-wcbd/。