Main financial services business areas with AI adoption 2023

The use of artificial intelligence (AI) in the financial services industry varied across business areas in 2023. According to a 2024 survey on AI trends in financial services, the business area with the highest AI adoption was operations, with a 48 percent adoption rate. Risk and compliance followed, with 45 percent.2023年，人工智能（AI）在金融服务行业中的应用呈现出业务领域间的差异。根据2024年对金融服务AI趋势的调查，运营领域在AI采纳率上位列首位，达到48%的采纳率。其次为风险与合规领域，其采纳率为45%。