Working Smarter in Revenue Administration: Using Demand Management Strategies to Meet Service Delivery Goals
收藏Organisation for Economic Co-operation and Development2026-03-28 收录
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This report summarises the findings of a study conducted by the Forum on Tax Administration‘s Taxpayer Services Sub-group to identify what processes revenue bodies have in place and what steps are taken to understand the root causes of service demand and how that knowledge is applied to either reduce demand or shift it to more cost-efficient...
