Enhancing research informatics core user satisfaction through agile practices

Objective: The Huntsman Cancer Institute (HCI) Research Informatics Shared Resource (RISR), a software and database development core facility, sought to address a lack of published operational best practices for research informatics cores. It aimed to use those insights to enhance effectiveness after an increase in team size from 20 to 31 full-time equivalents coincided with a reduction in user satisfaction.
Materials and Methods: RISR migrated from a water-scrum-fall model of software development to agile software development practices, which emphasize iteration and collaboration. RISR’s agile implementation emphasizes the product owner role, which is responsible for user engagement and may be particularly valuable in software development that requires close engagement with users like in science.
Results: All RISR’s software development teams implemented agile practices in early 2020. All project teams are led by a product owner who serves as the voice of the user on the development te..., We used Huntsman Cancer Institute (HCI)'s annual user survey of its shared resources to evaluate the impact of the Research Informatics Shared Resource (RISR)'s new structure in its first year. The survey is administered by the HCI Research Administration office and is distributed through Survey Monkey to cancer center members and recent users of at least one HCI shared resource. While the survey asks many questions that applied to RISR, the questions that are the focus of this analysis are listed below:

Overall, how would you rate the quality of the service/product you received from the Research Informatics Shared Resource? Answers: Exceptional, high, average, poor, unacceptable
Overall, how would you rate the turnaround time for receiving data, products or other services from the Research Informatics Shared Resource? Answers: Exceptional, high, average, poor, unacceptable

The user survey was open between September 11 and September 24. Thus, it provided feedback nine months after RIS..., , # Enhancing research informatics core user satisfaction through agile practices

[https://doi.org/10.5061/dryad.00000004v](https://doi.org/10.5061/dryad.00000004v)

DATA OVERVIEW

The dataset contains a subset of the results from the Huntsman Cancer Institute (HCI, [https://healthcare.utah.edu/huntsmancancerinstitute/](https://healthcare.utah.edu/huntsmancancerinstitute/) research shared resource annual user survey at the University of Utah ([https://www.utah.edu/](https://www.utah.edu/).

The survey is administered by the HCI Research Administration office and is distributed through Survey Monkey to cancer center members and recent users of at least one HCI shared resource. This dataset is from two questions asked about the HCI Research Informatics Shared Resource (RISR, [https://risr.hci.utah.edu/](https://risr.hci.utah.edu/):

1\. Overall, how would you rate the quality of the service/product you received from the Research Informatics Shared Resource?

    Possible answers: exce...