Enhancing research informatics core user satisfaction through agile practices

Objective: The Huntsman Cancer Institute (HCI) Research Informatics Shared Resource (RISR), a software and database development core facility, sought to address a lack of published operational best practices for research informatics cores. It aimed to use those insights to enhance effectiveness after an increase in team size from 20 to 31 full-time equivalents coincided with a reduction in user satisfaction. Materials and Methods: RISR migrated from a water-scrum-fall model of software development to agile software development practices, which emphasize iteration and collaboration. RISR’s agile implementation emphasizes the product owner role, which is responsible for user engagement and may be particularly valuable in software development that requires close engagement with users like in science. Results: All RISR’s software development teams implemented agile practices in early 2020. All project teams are led by a product owner who serves as the voice of the user on the development te..., We used Huntsman Cancer Institute (HCI)'s annual user survey of its shared resources to evaluate the impact of the Research Informatics Shared Resource (RISR)'s new structure in its first year. The survey is administered by the HCI Research Administration office and is distributed through Survey Monkey to cancer center members and recent users of at least one HCI shared resource. While the survey asks many questions that applied to RISR, the questions that are the focus of this analysis are listed below: Overall, how would you rate the quality of the service/product you received from the Research Informatics Shared Resource? Answers: Exceptional, high, average, poor, unacceptable Overall, how would you rate the turnaround time for receiving data, products or other services from the Research Informatics Shared Resource? Answers: Exceptional, high, average, poor, unacceptable The user survey was open between September 11 and September 24. Thus, it provided feedback nine months after RIS..., , # Enhancing research informatics core user satisfaction through agile practices [https://doi.org/10.5061/dryad.00000004v](https://doi.org/10.5061/dryad.00000004v) DATA OVERVIEW The dataset contains a subset of the results from the Huntsman Cancer Institute (HCI, [https://healthcare.utah.edu/huntsmancancerinstitute/](https://healthcare.utah.edu/huntsmancancerinstitute/) research shared resource annual user survey at the University of Utah ([https://www.utah.edu/](https://www.utah.edu/). The survey is administered by the HCI Research Administration office and is distributed through Survey Monkey to cancer center members and recent users of at least one HCI shared resource. This dataset is from two questions asked about the HCI Research Informatics Shared Resource (RISR, [https://risr.hci.utah.edu/](https://risr.hci.utah.edu/): 1\. Overall, how would you rate the quality of the service/product you received from the Research Informatics Shared Resource?   Possible answers: exce...### 研究目标 亨斯迈癌症研究所（Huntsman Cancer Institute, HCI）下属研究信息共享资源中心（Research Informatics Shared Resource, RISR）作为软件与数据库开发核心设施，旨在解决当前研究信息学核心设施缺乏公开运营最佳实践的行业痛点。此前该团队全职人员规模从20人扩增至31人，但与此同时用户满意度却出现下滑，因此本研究旨在通过梳理相关实践经验提升团队运营效能。 ### 研究方法与材料 RISR 摒弃了原有的“水-scrum-瀑布”混合软件开发模式，转而采用强调迭代与协作的敏捷软件开发范式。其敏捷实施方案重点突出产品负责人（Product Owner）角色，该角色负责对接用户需求，在科学研究类需与用户深度协同的软件开发场景中尤为关键。 ### 研究结果 RISR 所有软件开发团队已于2020年初全面落地敏捷开发实践。所有项目团队均由作为用户代言人的产品负责人（Product Owner）牵头管理……本研究采用HCI研究共享资源年度用户调研数据，对RISR新架构上线首年的实施效果进行评估。该调研由HCI研究管理办公室组织，通过Survey Monkey平台向癌症中心成员及至少使用过一项HCI共享资源的近期用户发放。尽管调研包含多项针对各共享资源的问题，但本分析聚焦以下两项： 1. 您对研究信息共享资源中心（RISR）提供的服务/产品质量整体评价如何？可选答案：卓越、良好、一般、较差、不可接受 2. 您对从研究信息共享资源中心（RISR）获取数据、产品或其他服务的周转时间整体评价如何？可选答案：卓越、良好、一般、较差、不可接受 本次调研开放时间为9月11日至9月24日，因此收集了RISR上线九个月后的用户反馈…… # 通过敏捷实践提升研究信息学核心设施用户满意度 [https://doi.org/10.5061/dryad.00000004v](https://doi.org/10.5061/dryad.00000004v) ## 数据概览 本数据集包含犹他大学亨斯迈癌症研究所（Huntsman Cancer Institute, HCI，[https://healthcare.utah.edu/huntsmancancerinstitute/](https://healthcare.utah.edu/huntsmancancerinstitute/)）研究共享资源年度用户调研的部分结果。该调研由HCI研究管理办公室组织，通过Survey Monkey平台向癌症中心成员及至少使用过一项HCI共享资源的近期用户发放。本数据集仅包含两项针对亨斯迈癌症研究所研究信息共享资源中心（Research Informatics Shared Resource, RISR，[https://risr.hci.utah.edu/](https://risr.hci.utah.edu/)）的调研问题： 1. 您对研究信息共享资源中心（RISR）提供的服务/产品质量整体评价如何？ 可选答案：exce...