Tesis Communication Management Strategies for Risk Prevention and Emergency Response: The 1-1-2 System in the European Union.pdf

Western societies, globalized and interdependent, face increasing risks that demand continuous evolution in emergency prevention and response systems. This doctoral thesis explores the role of public communication in risk prevention and emergency management, focusing on the Single Emergency Number 1-1-2 in the European Union. Using a mixed methodology (quantitative and qualitative), it examines management models, expert interviews, and surveys of emergency organizations. The study identifies weaknesses in the integration of communication into emergency plans, proposes roles for communication departments in 1-1-2 centers, and analyzes the challenges and opportunities of bidirectional digital communication between institutions and citizens. The research concludes with improvement proposals and emphasizes the need for structured academic training in risk and emergency communication.