data for manuscript named as "chatbot empathy improves service recovery performance......"
收藏Figshare2025-08-16 更新2026-04-28 收录
下载链接：
https://figshare.com/articles/dataset/data_for_manuscript_named_as_chatbot_empathy_b_improves_service_recovery_performance_b_/29923574
下载链接
链接失效反馈官方服务：
资源简介：
This research investigated the effects of chatbots’ empathy-showing behaviors on service recovery performance, as well as the mediating effects of consumers’ perceived chatbot competence and warmth and the moderating effect of product type.
创建时间：
2025-08-16
