Banking channels used in Kenya 2020, by customer age group

As of 2020, mobile banking was the main channel adopted in Kenya in all age groups. The utilization was higher among younger respondents under 18 years (58 percent) and those aged 26-35 years (58 percent). Moreover, mobile banking was used by 55 percent of respondents from 18 to 25 years. The use of Automated Machine Tellers (ATMs) was more frequent among customers from 56-70 years (20 percent), while bank branches had a higher share amid respondents aged 70 years and older (26 percent).

截至2020年，在肯尼亚，移动银行已成为所有年龄层的主要采纳渠道。在18岁以下的年轻受访者中，其使用率较高，达到58%，同样，26至35岁的年龄段也保持了58%的使用率。此外，18至25岁的受访者中有55%使用移动银行。自动柜员机（ATM）的使用在56至70岁的客户中更为普遍，比例为20%，而对于70岁及以上的受访者，银行分支机构的份额则更高，达到26%。