Using a custom mobile application for change management in an electronic health record implementation

Objectives

Institutions cite managing the modification in infrastructure, technical support, and process change as substantial barriers to a successful electronic health record (EHR) implementation. In an effort to organize and centralize the complex scheduling, task completion and communication needs of a “big-bang” EHR go-live, we developed a unified communication system with the goal of improving implementation process efficiency. Our goal was to create a platform that would work across the medical enterprise.

Materials and Methods

We employed an agile process to design the application, called Hubbl, based on initial requirements and iteratively obtained stakeholder user. The final feature set included role specific organization, integrated communication, task and content management tooling, and embedded project information retrieval, all embedded into the end user’s day to day activities.

Results

User enrollment continually increased from launch in February of 2017 ...