e-commerce-customersupport-english-audio

# E-Commerce Customer Support English Audio Dataset

**Text spoken by all participants:**

"My order hasn’t arrived yet; can you track it? It was supposed to be delivered yesterday, and I’m worried it’s lost. Please provide an update."

The dataset supports training and evaluation of models in:

- Automatic Speech Recognition (ASR)
- Emotional tone classification
- Voice synthesis and generation
- Emotion-aware conversational agents

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## Intended Uses

### ✅ Direct Use

- Training and benchmarking ASR models with Indian-accented English
- Emotion detection and classification from voice
- Research in affective computing and empathetic AI

### ❌ Out-of-Scope Use

- Real-time or production-grade systems
- Commercial use without proper CC BY 4.0 attribution
- Clinical or diagnostic use cases

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## Considerations and Limitations

- ❗ The dataset is small (<1,000 samples) and not fully representative of India's linguistic and emotional diversity
- 💡 Emotions are subjective — classification results may vary by listener or model
- 🔄 Future versions will aim to expand multilingual support and speaker diversity

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## License

**CC BY 4.0** — You can use, modify, and share the dataset with appropriate credit.

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## Contact

- For queries or collaborations related to datasets, contact at :
- [e-mail]
- [e-mail]

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# 电商客服英语音频数据集（E-Commerce Customer Support English Audio Dataset）
**所有参与人员的发言文本：**
我的订单仍未送达，能否协助查询？该订单原定于昨日送达，我担忧包裹已遗失，请提供最新进度。

本数据集可用于以下场景的模型训练与评估：
- 自动语音识别（Automatic Speech Recognition，ASR）
- 情感语调分类
- 语音合成与生成
- 情感感知对话AI智能体

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## 预期用途
### ✅ 直接使用场景
- 针对印度口音英语开展自动语音识别模型的训练与基准测试
- 从语音中进行情感检测与分类
- 情感计算与共情式AI相关研究

### ❌ 不适用场景
- 实时或生产级系统
- 未经CC BY 4.0协议合规授权的商业使用
- 临床或诊断类应用场景

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## 注意事项与局限性
- ❗ 本数据集规模较小（样本量不足1000），未能完全覆盖印度的语言与情感多样性
- 💡 情感标注具有主观性——分类结果可能因评估者或模型不同而存在差异
- 🔄 未来版本将致力于拓展多语言支持与说话人多样性

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## 授权协议
**CC BY 4.0**——您可在注明原作者的前提下，使用、修改并分享本数据集。

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## 联系方式
- 有关数据集的咨询或合作事宜，请联系：
- [e-mail]
- [e-mail]