Patients eligible but not on ART and patients followed up following a missed clinic appointment pre- and post-intervention.

* Two-sample test of proportions ** patients eligible for ART, based on CD4 count ≤350 cells/μl or WHO clinical stage 3 or 4, but who have not yet started ART *** patients who have missed next appointment date by more than two weeks (as % of patients registered) Patients eligible but not on ART and patients followed up following a missed clinic appointment pre- and post-intervention.