Louisville Metro KY - Metro 311 Service Requests 2022

Service Requests for 2022, generated through Metro311's reporting system. For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern. The city o f Louisville adheres to the Open311.org Data Standards Data Dictionary field name field description service_request_id The unique ID of the concern created by the system. requested_datetime The date and time the SR was made. probyear The year the SR was made. updated_datetime The date and time the SR was last modified closed_date The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations. status_description An indicator of the current state of the SR. status_notes This info is dynamic and will change as the responsible agency denotes. source How the SR was received. service_name The name of the SR type description A description of the SR submitted. agency_responsible The agency responsible for addressing the SR. address The location of the concern. longitude Longitude of the location, using the WGS84 projection. latitude Latitude of the location, using the WGS84 projection. zip_code Zip code of the location council_district council district of the location本数据集为2022年通过Metro311报事系统生成的服务请求（Service Request, SR）数据。Metro311作为路易斯维尔都会区（Louisville Metro）的客户服务中心已逾30年，民众可通过该渠道咨询问题或反馈诉求：若仅为咨询类问题，工作人员将予以解答并将相关记录录入系统，归类为非服务请求（Non-Service Request, NSR）；若为实际诉求，则生成服务请求（Service Request, SR）并录入系统，随后根据提交的信息派发给对应经办机构。负责处理该请求的经办机构将接收报事报告，并按照自身工作规程开展现场勘查或调查工作。系统将生成服务请求编号，民众可通过该编号追踪诉求处理进度。路易斯维尔市遵循Open311.org数据标准，数据集字典字段说明如下： service_request_id：系统为诉求生成的唯一标识符。 requested_datetime：服务请求提交的日期与时刻。 probyear：服务请求提交的年份。 updated_datetime：服务请求最后一次修改的日期与时刻。 closed_date：服务请求办结的日期。本信息仅适用于服务请求本身，而非其关联的案件或工单，经办机构将通过案件或工单开展内部调查流程。 status_description：服务请求当前状态的标识。 status_notes：该信息为动态更新内容，将随经办机构的处理进度同步变更。 source：服务请求的接收途径。 service_name：服务请求的分类名称。 description：提交的服务请求详情说明。 agency_responsible：负责处理该服务请求的经办机构。 address：诉求发生的地理位置。 longitude：诉求地点的经度坐标，采用WGS84坐标系。 latitude：诉求地点的纬度坐标，采用WGS84坐标系。 zip_code：诉求地点的邮政编码。 council_district：诉求所在地的议会选区。