Ambulance Victoria UCL Response Time Performance 2017-18

Ambulance Victoria has two official response time targets: Respond to Code 1 incidents within 15 minutes for 85% of incidents state-wide, and\r\nRespond to Code 1 incidents within 15 minutes for 90% of incidents in urban centres with populations greater than 7,500. Response times are an important measure of the service we provide, but are only one of a number of measures used to gauge the effective\r\ndelivery of an ambulance service. \r\nOur response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene. Response times are\r\ninfluenced by many factors including traffic, distance required to travel, availability of ambulances and demand for our services. \r\nWe designate those patients that require urgent paramedic and hospital care as "Code 1", and these patients receive a "lights and sirens"\r\nresponse. The tables provide information about our Code 1 response time performance by both Local Government Area (LGA) and Urban Centres and Localities (UCL). Code 2 incidents are acute, but not time critical and do not require a lights and sirens response. AV's average Code 2 response time\r\nperformance has also been provided. \r\nAs part of our process of continual improvement, the response time performance shown below has been calculated using data sourced from\r\nthe Computer Aided Dispatch (CAD) system used across Victoria. UCLs : These are geographical areas based on the Australian Bureau of Statistics\r\nUrban Centres and Localities (UCLs) boundaries and residential population.\r\nAmbulance Victoria reports performance for larger UCLs where population\r\nexceeds 7,500 persons.