Tax-Payer and Tax Office (Tax-Payer Survey)

Contacts with authorities from the view of the citizens, exemplified by
the tax office.

Topics: Type and frequency of contacts with the tax office; distance
to this government office; difficulties with filling out forms for the
income tax return; self-assessment of status of knowledge on tax
questions; preferred source of information on tax questions; objections
filed against decisions of the tax office and success of these
objections; assessment of tax equity; general satisfaction with
decisions as well as duration of processing by authorities; assessment
of the tax office in comparison with other authorities; judgement on
the financial administration and the tax officials (scale); evaluation
of personal contact with the tax official in comparison to mail
contacts; assessment of ability to influence tax officials and of the
dependence relation of the citizen with the tax office; personal
ability to act regarding employees of the tax office; knowledge about
the organizational situation and responsibilities in the financial
administration; attitude to the government and the administration
(scale).

Demography: age (classified); sex; religious denomination;
religiousness; school education; occupation; occupational group;
income; employment of members of household; composition of household.

Interviewer rating: city; start and end of interview.