Flash Eurobarometer 268 (Consumer Protection and Consumer Rights in Estonia, Latvia and Lithuania; Special Target Survey, wave 2 and 3)

Consumer rights in Estonia, Latvia, and Lithuania.<br>Topics: recent awareness of messages about consumer rights; topics of these messages; recent awareness of advertisements or articles naming consumer rights; recent awareness of information about consumer rights regarding returning faulty goods (only in EE), consumer credits (only in LT and in LV), holiday packages, or internet shopping; recent awareness of advertisements or articles with a consumer learning about her rights; source of the information on consumer rights; assessment of the usefulness of the information; assessment of the information as (only in EE): easy to understand, easy to remember, convincing; self-rated knowledge of consumer rights and interest in additional information regarding: malfunction of recently bought electronic or household devices, unexpected additional fees and charges on credits, package holiday differing from brochure, delayed or cancelled flights, dislike of goods ordered via the internet or via teleshopping, problems with phone bill, misleading advertising; preferred way of information; first point of information in case of problems with products, services, or sellers; knowledge of selected institutions and organisations dealing with the protection of consumer rights and use of the provided services; satisfaction with outcome; awareness of a consumer free phone line and assumed use (only in LT); most trustworthy sources of information on consumer rights; willingness to support an independent consumer organisation by paying an annual membership fee, by giving a donation deductible from income taxes, by giving this organisation a percentage of the own taxes instead of paying them to the government; comparison of national consumer rights and protection with other EU countries; national sellers respect consumer rights the same as in other EU countries; efficiency of the national justice in punishing misleading or cheating businesses; problems with (only in EE): telephone or mobile phone companies, shops selling electronic or household devices, banks or other credit providers, travel agencies, airlines, buying on the internet or via teleshopping; dealing with the problem (only in EE); personally experienced misleading advertising or unfair commercial practice (only in EE).

Demography: sex; age; age at end of education; occupation; professional position; type of community.

Additionally coded was: respondent ID; interviewer ID; language of the interview; wave; country; date of interview; time of the beginning of the interview; duration of the interview; call history; region; weighting factor.