Bad customer experience consequences in Western Europe and the U.S. 2021

According to a survey conducted in September 2021 in France, Germany, United Kingdom, and United States, almost half of responding consumers said they were most likely to switch to a competitor when their expectations fail to be met by companies and brands. Another 43 percent of respondents stated that they would tell others about their bad experience.

根据2021年9月在法国、德国、英国和美国进行的调查，近半数受访者表示，当公司及品牌未能满足其期望时，他们最有可能转向竞争对手。另有43%的受访者声称，他们将向他人分享其不良体验。