Social media related transit reviews

With the rapid development of web, 2.0, social media has gained tremendous improvement in user-generated content all over the world. Transportation organization raises the economic growth on influencing the well-being of users using social media as a platform, who shares their opinions; access the employment, services, and social connections. Transportation stakeholders not only forecast the ups and downs occurring in the transportation domain but also understand the customer's expectations and needs in terms of quality of services on exploring the reasons for facing dissatisfaction. Transportation-related data in social media has gained significant importance in transportation research.Tweets are accumulated using the Twitter Streaming API from @RailMinIndia. Around 11000 tweets were extracted from the transportation dataset of Twitter through streaming Twitter API @RailMinIndia during 2017 over a period of 30 day’s time frame.