Data Set for the article Service Quality in the Administration of Refugee Camps and Satisfaction of Immigrants: A Case Study of Elbeyli Camp

The immense influx of refugees, resulting from the Syrian conflict started in 2011, has rendered Kilis among the provinces hosting the highest number of Syrian asylum seekers in Türkiye. This study examines the effect of the quality of services at Kilis Elbeyli Temporary Accommodation Centre (ETAC) on asylum seekers’ satisfaction. For this purpose, 320 surveys were conducted with Syrian asylum seekers from among the 8,008 residents in ETAC. First of all, exploratory factor analysis, confirmatory factor analysis, and reliability analysis were performed to test the construct validity and reliability of the tools used. Correlation analysis was conducted to see the relationships between research variables. To test the main hypothesis of the study, the data were analyzed using the structural equation model and it was found that the perceived service quality positively impacted asylum seekers’ satisfaction.