Interviews with Gerontological Social Work and Diaconal Work Clients and Those Working with Older Adults 2021

The data includes 30 group interviews and 19 individual interviews conducted in the Gerontological social work responding to complex needs of older adults (GERIT) research project. Due to the timing of the interviews, several of the interviews discuss the impact of COVID-19 restrictions on the lives of older people and the services provided to them. Group interviews with client and service advisors cover the reasons for becoming a client, the typical service process, and counselling and guidance. They also discuss service needs assessments, post-assessment interventions and the challenges of meeting service needs. Discussions also cover the identification of specific support needs and cooperation with different service providers. The group interviews with third sector workers ask what kind of services the organisation offers to older people and in what situation older people seek these services. They also discuss the challenges faced by older people, such as financial problems, and their resources. The interviews also discuss training of volunteers and referral of older people to other services, as well as cooperation with social services in the area. The group interviews with social workers in client counselling ask about successful and challenging client relationships and reflect on trust and the authority of the parties in a client relationship. The interviews also discuss how the client's motivation or attitude affects the relationship and how the worker can influence these factors. The interviews also discuss how to act if the client does not perceive or understand that they need support, but the worker sees an obvious need for support. The group interviews with diaconal workers focus on the participants' own diaconal work backgrounds and the diaconal responsibilities of their churches. Participants describe how and why older people come to the diaconal work. They also describe different types of challenging client situations and assess the impact of diaconal work in responding to the support needs of older people. The interviews also cover cooperation with other service providers. The group interviews in outreach work with older people focus on the characteristics of the work and ways of reaching clients. The interviews discuss the reasons for older clients' support needs, such as loneliness, isolation and lack of networks. The interviews include discussions on the practices of outreach work for older people and its relevance as part of services for older people. The group interviews with gerontological social workers explore the ways in which and the reasons why clients come to the service counselling. Participants describe the content of the client counselling process and the practices used to identify service needs. Interviewees are asked about the situations in which the expertise of a social worker is needed and examples of these situations. The identification of specific support needs and cooperation with providers of services for older people are also discussed. Group interviews with social welfare and income support workers discuss the referral of older people as clients and the assessment of their service needs. Participants also discuss the challenges of the work, the specific support needs of clients and how to identify them. Finally, cooperation with gerontological social work is discussed. The individual interviews with clients of diaconal work and gerontological social work go through the life situation, everyday life, living environment, home conditions and family relationships of the interviewees. The interviewees talk about their life history, the work they have done, their current concerns and problems. They are asked how they feel they have been able to seek and receive help, and they also share their thoughts about the future. In the individual interviews, the background information included client group, age, gender and regional data. For group interviews, background information included the professional or expert group represented by the interviewees, the time of the interview and the number and gender of the interviewees.

本数据集包含为面向老年人复杂需求的老年社会工作（GERIT）研究项目开展的30组焦点小组访谈与19次个人访谈。受访谈时间节点影响，部分访谈内容围绕新冠疫情防控限制对老年人生活及相关养老服务的影响展开。
针对服务对象与服务顾问的焦点小组访谈，涵盖成为服务对象的动因、典型服务流程、咨询与指导工作，同时涉及服务需求评估、评估后干预措施及满足服务需求面临的挑战；还包括特定支持需求的识别，以及与不同服务提供者的协作。
针对第三部门工作人员的焦点小组访谈，旨在了解机构为老年人提供的服务类型、老年人寻求相关服务的场景，同时讨论老年人面临的财务困境等挑战及其可动用的资源；还涉及志愿者培训、老年人转介至其他服务机构，以及与当地社会服务部门的协作。
针对服务对象咨询社会工作者的焦点小组访谈，询问了成功与具挑战性的服务对象关系案例，反思服务关系中的信任与双方权责；探讨服务对象的动机或态度如何影响服务关系，以及工作者如何对这些因素施加影响；还讨论了当服务对象未意识到或不理解自身需要支持、而工作者明确察觉到支持需求时的应对方式。
针对教会执事工作人员的焦点小组访谈，聚焦参与者自身的执事工作背景与所在教会的执事职责；描述了老年人接触执事工作的方式与动因，阐述各类具有挑战性的服务对象场景，并评估执事工作在回应老年人支持需求方面的成效；同时涵盖与其他服务提供者的协作。
针对老年人外展服务的焦点小组访谈，探讨了外展服务的特征与触达服务对象的途径；分析了老年服务对象产生支持需求的动因，如孤独、社交隔离与社交网络缺失；讨论了老年人外展服务的实践模式及其作为养老服务组成部分的价值。
针对老年社会工作者的焦点小组访谈，探究了服务对象前来寻求服务咨询的途径与动因；描述了服务对象咨询流程的内容与识别服务需求所采用的实践方法；询问了社会工作者专业能力所需发挥作用的场景并提供相关案例；还涉及特定支持需求的识别以及与老年人服务提供者的协作。
针对社会福利与收入保障工作人员的焦点小组访谈，讨论了老年人作为服务对象的转介流程与服务需求评估工作；探讨了工作中面临的挑战、服务对象的特定支持需求及其识别方式；最后提及与老年社会工作的协作。
针对执事工作与老年社会工作服务对象的个人访谈，涵盖受访者的生活境况、日常生活、居住环境、家居条件与家庭关系；受访者分享自身的人生经历、过往职业、当前困扰与问题；受访者被问及自身寻求与获得帮助的体验，并分享对未来的展望。
个人访谈收集的背景信息包括服务对象群体、年龄、性别与区域数据；焦点小组访谈的背景信息则包括受访者所代表的专业或专家群体、访谈时间，以及受访者的人数与性别构成。