Net Promoter Score (NPS) in the U.S. 2021, by industry

Department and specialty stores achieved the highest Net Promotor Score (NPS) in the United States, according to a survey conducted among 65,000 consumers in 2021. Department and specialty stores recorded an NPS of 56. On the other hand, internet service companies registered the lowest NPS, equal to -3.The Net Promoter Score is an index used to gauge the customers' overall satisfaction and brand loyalty. The NPS ranges from -100 to 100 and measures the willingness of customers to recommend a company's products or services to others.

根据2021年对65,000名消费者进行的调查，美国百货商店和专业商店在净推荐值（NPS）方面取得了最高分。百货商店和专业商店的NPS为56。另一方面，互联网服务公司登记的NPS最低，达到-3。净推荐值（NPS）是一种用于衡量客户整体满意度和品牌忠诚度的指数。NPS的范围为-100至100，衡量客户向他人推荐该公司产品或服务的意愿。