Customer service effectiveness on social media in U.S. and worldwide 2017

This survey shows the customers' opinion on social media's effectiveness for customer service in the United States and worldwide in 2017. During the survey, 39 percent of respondents from the United States stated that they believe social media is an effective channel for customer service.

本调查揭示了2017年美国及全球范围内消费者对社交媒体在客户服务方面有效性的看法。在调查过程中，39%的美国受访者表示，他们相信社交媒体是客户服务的有效渠道。