The Influence of Robotic Anthropomorphism And Cuteness Design on Consumer Emotions and Revisit Intentions During Service Failures-Experimental Materials
收藏科学数据银行2025-03-31 更新2026-04-23 收录
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资源简介：
This study explored the impact of robotic anthropomorphism and cuteness design in service failures on consumers' negative emotions and revisit intentions through two experiments. The experimental materials included service failure scenarios, robot images, and measurement tools.
提供机构：
Hexi University; Guangxi Normal University; 广州华商学院; Lv Jianmei
创建时间：
2025-03-07
