Survey of Public Servants 2021 - Lithuania

Abstract
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The goal of this study was to understand the service delivery chain of youth health services in Lithuania and, more generally, the needs of and challenges faced by public servants. This survey aims to better identify the management, work environment, and attitudinal factors that influence service delivery, and to identify actionable reforms that could be undertaken in the next one to three years at relatively low cost. The findings of this study is used to design and implement measures to make the civil service and youth health policies in Lithuania are better managed, and more effective in achieving its goals. It also informs research on how civil services work around the world and how the challenges civil servants face can be best overcome.

Geographic coverage
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956 public servants across ministries and agencies.

Analysis unit
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Public servants

Kind of data
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Aggregate data [agg]

Sampling procedure
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For the survey, 3 ministries were selected based on the research topics as ministries whose work is closely related to the provision of mental health services to young people i.e. the focus of the project and their work in the field of educational assistance. Other ministries were selected at random from the other remaining ministries to interview employees not directly involved in mental health.

The selection of employees was done using Stata. In each selected ministry and agency, we select 40 employees to sample. First, we randomly select 5 units. Then we pick a manager and up to 10 employees from each unit. If this overfills the sample, we drop the corresponding number of employees from the largest unit. In case of a tie, we drop from lower rank units (i.e. if unit 3 and unit 4 are tied, we drop from unit 4). If this does not fill the intended sample, we select random employees from other departments to fill the sample. We assign any left-over employees in picked units to the back-up sample. If this does not fill the back-up sample, we pick back-ups from other units, until we have at least 5 managerial level employees and 35 regular employees in the back up sample.

We also selected 40 out of 60 municipalities from Lithuania for the survey. According to municipality size, we sample 12 to 22 employees. First, we pick one random education unit in each municipality and sample its’ manager and up to 7 employees. Then, we pick one random non-education unit in each municipality. We again sample its’ manager and up to 7 employees. If this overfills the sample, we drop from the corresponding number of employees from the largest unit. In case of a tie, we drop from the non-education unit.

We also selected 40 out of 48 public health offices from all over Lithuania for the survey. Aside from one public health office that was selected for its importance in public health, the remaining 39 of the 47 public health offices were selected at random. In each public health office, we selected all employees to participate in the survey, except for specialists who directly provide public health services in schools.

Mode of data collection
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Computer Assisted Personal Interview [capi]

Research instrument
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The survey questionnaire comprises following modules:
1- Organization/ individual identifiers
2- Email information
3- Demographics
4- Stigma
5- Mental health budgeting
6- National mental health
7- Co-production
8- Selection
9- Performance management
10- Advancement
11- Rewards
12- Dismissals
13- Attitude and motivation
14- Incentives
15- Teamwork
16- Bottlenecks and capacity building
17- Adapting to the post-COVID-19 era
18- Management practices ask respondents according to specification
19- Targeting
20- Incentives/ monitoring
21- Autonomy: roles, flexibility
22- Staff involvement/ contribution
23- Incentives/ monitoring: performance incentives
24- Staffing
25- Conclusion

Questionnaire in English is attached.

Response rate
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Response rate was 82%.

摘要
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本研究旨在深入探究立陶宛青年健康服务供应链及其公共服务人员所面临的挑战和需求。本调查旨在更准确地识别影响服务交付的管理、工作环境和态度因素，并识别在接下来一到三年内可以实施的、成本相对较低的可行改革。本研究成果被用于设计并实施措施，以优化立陶宛的公务员制度和青年健康政策，使其管理更加高效，实现目标的能力更强。此外，研究结果还为了解全球公共服务体系运作方式以及如何最佳克服公务员面临的挑战提供了参考。
地理覆盖范围
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涉及956名来自各部门和机构的公务员。
分析单元
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公务员
数据类型
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汇总数据 [agg]
抽样程序
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为本次调查，根据研究主题，选择了与青年心理健康服务提供密切相关的3个部门作为重点研究对象，并从其他部门随机选取了部分员工进行访谈，以了解其非心理健康直接参与工作的情况。员工的选择采用Stata软件进行。在每个选定的部门和机构中，我们选取40名员工进行抽样。首先，随机选取5个单位，然后从每个单位中选择一名管理人员和最多10名员工。如果样本超量，则从最大的单位中剔除相应数量的员工。在出现平局的情况下，则从排名较低的单元中剔除（即如果第3单位和第4单位并列，则从第4单位中剔除）。如果仍未达到预期样本量，则从其他部门随机选取员工以填补样本。被选中的单位中剩余的员工将被分配到备用样本。如果备用样本仍未达到要求，则从其他单位中选取备用样本，直到备用样本中至少有5名管理人员和35名普通员工。
我们还从立陶宛的60个市政中选取了40个进行调查。根据市政规模，每个市政抽取12至22名员工。首先，在每个市政中随机选择一个教育单位并对其管理人员和最多7名员工进行抽样。然后，在每个市政中随机选择一个非教育单位，并再次对其管理人员和最多7名员工进行抽样。如果样本超量，则从最大的单位中剔除相应数量的员工。在出现平局的情况下，则从非教育单位中剔除。
我们还从立陶宛全境的48个公共卫生办公室中选取了40个进行调查。除了一个因其对公共卫生的重要性而被选中的公共卫生办公室外，其余39个公共卫生办公室均随机选取。在每个公共卫生办公室中，我们选择了所有员工参与调查，但直接在学校提供公共卫生服务的专家除外。
数据收集方式
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计算机辅助个人访谈 [capi]
研究工具
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调查问卷包括以下模块：
1. 组织/个人标识
2. 电子邮件信息
3. 人口统计学
4. 羞耻感
5. 精神健康预算
6. 国家精神健康
7. 共同生产
8. 选择
9. 绩效管理
10. 晋升
11. 奖励
12. 解雇
13. 态度和动机
14. 激励
15. 团队合作
16. 瓶颈和建设能力
17. 适应后疫情时代
18. 管理实践
19. 目标
20. 激励/监控
21. 自主性：角色、灵活性
22. 员工参与/贡献
23. 激励/监控：绩效激励
24. 人员配备
25. 结论
英语问卷附后。
响应率
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响应率为82%。