Service measurement – Clear response from the municipality via e-mail, index

Index for the question “Have you experienced the answer from the municipality’s employees as clearly via e-mail?”. In the survey, residents have been given their answers and satisfaction on a scale from 1-5 where 1 is the worst and 5 is the best. In the analysis of the result, the grades are converted to an index from 0-100. The index is calculated by producing an average based on the different values of the grading scale. Grade 5 gives 100 points, grade 4 gives 75 points, grade 3 gives 50 points, grade 2 gives 25 points and grade 1 gives 0 points. In order to get a value, the municipality must have received at least 30 responses.