Disabled People’s Perceptions of Public Transport Service in the UK

Datasets relating to Disabled People’s Perceptions of Public Transport Service in the UK24th February 2023 - 24th February 2024This exploratory study is to better understand the United Kingdom (UK) transport service for those with disabilities through Transformative Service Research (TSR). This TSR considers Field et al. (2021) Service Research Priority 7 (SRP7 Services for disadvantaged consumers and communities) in the context of Disabled people’s perceptions and lived experiences of public transport service in the UK. Greater insight into Disabled consumer transport experiences at a local/regional level and service ecosystem mindset contributes to much needed innovation on a more diverse, inclusive transport service ecosystem revolution.Datasets 2-7, attached here, are anonymised responses to an online survey. Dataset 1 contained personal data of participants and is not provided here. The aims of the survey were:To explore insights of Disabled people's experiences of public transport in the UK.To consider positive sentiments, barriers and facilitators linked to public transport.To identify suggestions for short and long-term solutions for overcoming some of the barriers.The study results have been submitted for publication and a link will be provided here when available.英国公共交通服务认知相关残障人士数据集（2023年2月24日—2024年2月24日） 本探索性研究借助变革性服务研究（Transformative Service Research, TSR），旨在深入了解英国面向残障人士的交通服务现状。本研究以英国残障人士对公共交通服务的认知与亲身经历为研究场景，契合Field等人（2021）提出的服务研究优先级7（Service Research Priority 7, SRP7：弱势消费者与社区服务）的研究方向。 深入挖掘地方/区域层面残障消费者的交通出行体验、树立服务生态系统思维，可为构建更具多样性与包容性的交通服务生态变革提供亟需的创新思路。 本次附随的数据集2至7为一项在线调查问卷的匿名化应答数据。数据集1包含受访者个人信息，故未随附发布。 本次调查的研究目标如下： 1. 探索英国残障人士公共交通出行体验的相关认知； 2. 分析残障人士使用公共交通过程中的积极感受、阻碍因素与促进因素； 3. 提出可用于克服部分阻碍因素的短期与长期解决方案建议。 本研究成果已提交待刊，待正式公开后将在此处附上相关链接。