The Impact of Telemedicine on No-Show Rates in Pediatric Dermatology: A Multicenter Retrospective Analysis of Safety-Net Clinics

Sites include Cumberland Diagnostic and Treatment Center, Woodhull Medical Center, and Lincoln Medical Center. August 2019-February 2020 (in-person visits) and August 2020-February 2021 (in-person visits and televisits). Synchronous/live video was attempted for all telemedicine encounters and patients were encouraged to send in photos of their skin concerns prior to the visit. If a patient was unable to engage in video conferencing, the visit was completed by telephone and/or the patient was scheduled to be seen in-person. Platforms utilized during telemedicine encounters; EPIC MyChart (WI), Doximity (CA) Spruce Health (CA) and/or telephone.