Data on retail customers’ satisfaction with banks in Greece

The aim of this database is to present data on customers’ satisfaction with the 4 major banks operating in Greece. The data were collected in four consecutive semesters, between June 2017 and June 2019. Initially 1,255 questionnaires were responded at the first semester. Those who agreed to participate in the survey and returned the questionnaire, consented that the same questionnaire would be delivered to them for another three semesters. In this way, 5,018 valid questionnaires were finally collected. To obtain the needed data a 5point Likert scale questionnaire was electronically distributed using random sampling. In the questionnaire’s scale, 0 denotes totally dissatisfied, while 4 denotes totally satisfied.本数据库旨在收录希腊境内四家主流运营银行的客户满意度相关数据。数据采集工作于2017年6月至2019年6月间的连续四个学期内完成。首学期共回收有效问卷1255份，同意参与调研并提交首轮问卷的受访者，同意在后续三个学期继续接收同一份问卷。最终累计回收有效问卷5018份。为获取目标调研数据，本次研究采用随机抽样方法，通过电子渠道发放5级李克特量表（Likert Scale）问卷。该量表计分规则为：0代表完全不满意，4代表完全满意。