Number of days taken to process Housing Benefit new claims and change events (DWP measure)

Number of days taken to process Housing Benefit new claims and change events (DWP measure). This establishes the average time it takes to process a new Housing Benefit claim or a change in circumstances of an existing claimant. The Receipt of a claim at any designated office, whether it is effective or defective, is the starting point at which the count for the processing time begins. The count for the processing time stops the day a decision is made.