Flash Eurobarometer 526 (Understanding Europeans’ Views on Reform Needs)

Attitude towards reforms to respond to the needs of society.<br>Topics: most suitable characteristics of public administration in the own country; frequency of contacting public administration in the own country in the last twelve months; preferred measures to improve interactions with public administration in the own country: clearer information about procedures and services, more channels to directly contact administration, one single point of contact for all requests, increased user-friendliness of digital services, more digital services, more opportunities to participate in decisions; preferred measures to increase personal trust in public administration in the own country: better skilled civil servants, more moral integrity, more transparency about decisions and the use of public money, more capacity to react to crises, more decisions made at local level, less bureaucracy, more communication with citizens, streamlined interaction between citizens and administration; areas in the own country that need reforms most; preferred EU measures to support reforms in the own country: bring knowledge and expertise to design and implement reforms, help dealing with a crisis, share good practices from administrations in other member states, help improve competencies and skills in public administration, provide financial support to reforms, use European level data and statistics to design better reforms, support member states in analysing the impact of reforms.

Demography: age; sex; nationality; type of community; age at end of education; occupation; professional position; own a mobile phone and fixed (landline) phone; household composition and household size; region.

Additionally coded was: respondent ID; country; nation group; weighting factor.