Barriers in English communication of ground passenger service at Suvarnabhumi Airport

This study aimed to examine the main factors affecting English speaking and listening for ground passenger service staff at Suvarnabhumi Airport. The participants of this study consisted of thirty ground passenger service staff who were working at Suvarnabhumi Airport. A questionnaire was utilized as the instrument to gather the data on the impediments to respondents' English communication in both speaking and listening. The findings portray that both are considered slightly problematic among respondents.