DSCV Number of Disputes - 6 year snapshot

The Dispute Settlement Centre of Victoria (DSCV) is a resolution service that provides mediation service, as well as training and accreditation mediators to national standards. Dispute Resolution Services refer to number of calls for assistance DSCV responded to. Dispute Assessment Officers (DAO) provide community members with information, in depth advice and extensive conflict coaching. A certain number of these calls will then progress to DSCVs meditation services where appropriate维多利亚州争端解决中心（Dispute Settlement Centre of Victoria, DSCV）是一家争端解决服务机构，可提供调解服务，同时为调解员开展符合国家标准的培训与资质认证工作。争端解决服务的统计口径为该中心接获并响应的求助来电总量。争端评估专员（Dispute Assessment Officers, DAO）可为社区居民提供信息咨询、深度指导以及全面的冲突辅导服务。在符合适用条件的前提下，其中部分来电将被纳入该中心的调解服务流程。