Calming the Angry Customer: How AI-Enabled Chatbot Response Modality, Emotion, and Humor Restore Online Purchase Intentions After Service Failure

This repository contains the anonymized dataset used in the study "Calming the Angry Customer: How AI-Enabled Chatbot Response Modality, Emotion, and Humor Restore Online Purchase Intentions After Service Failure". The dataset includes participant responses used for the statistical analyses reported in the manuscript. All identifying information and demographic data have been removed to protect participant confidentiality.