A CASE OF BUSINESS PROCESS REENGINEERING VIA SIMULATION

Business Process Reengineering (BPR) is one of the important change management approaches which have applied strategically. In this paper, BPR is aimed by achieving dramatic improvements on the available business pro-cesses of a company in private sector by using simulation technique. Several performance measures have been defined in order to be able to monitor the system performance. Major ones of those are the percent of responding demands, and the lead time, which is the time between the placement and receiving of the order. The demand change is known as the fundamental problem of the system by the company. After the assessments made, it has been seen that the demand change, contrary to the assumptions made, does not have significant effect on the system performance. It has been determined that the main problem arises from the operational process/es in the system and solution toward this direction has been.