Flash Eurobarometer 305 (Innobarometer 2010)

Innovation in public administration.<br>Topics: 1. Innovation: introduction of innovations since January 2008; pioneering role compared to other public administration authorities; innovation development process: own organisation in cooperation with other public sector organisations, own organisation in cooperation with private businesses, own organisation in cooperation with not-for-profit organisations, own organisation by itself, adoption of innovations developed by other organisations; percentage of innovative services with regard to all services since January 2008; introduction of new methods of communicating activities to the public since January 2008; introduction of new processes or organisational methods since January 2008 and development process. 2. Work force and skills: percentage of employees having a university degree; percentage of employees involved regularly in innovation development processes; provision of training for implementing or using innovative services since January 2008. 3. Effects of innovation: positive impact of innovative services with regard to the following aspects: types of users, service targets, user satisfaction, access to information, delivery of services, other; positive impact of innovative processes or organisational methods with regard to the following aspects: administrative procedures, costs of provided services, delivery of services, working conditions, other; negative impact of innovative processes or organisational methods with regard to the following aspects: administrative costs, types or flexibility of services, delivery of services, user satisfaction, other. 4. Drivers and strategy: importance of selected information sources for innovation development; essential information since January 2008 obtained by: organisation or event in own country, organisation or event in another EU country, organisation or event outside the EU, European Commission organisation or event; importance of the following factors with regard to innovation development since January 2008: mandated decrease or increase in organisation’s budget, new laws or regulations, new policy priorities, mandated introduction of new e-government or online services; importance of selected aspects and factors in innovation development: managers support trial-and-error testing of new ideas, active role of managers, staff incentives, users, evaluation of services after completion. 5. Barriers: assessment of the following obstacles to innovation: lack of management support, lack of staff incentives, uncertain user acceptance, regulatory requirements, lack of human or financial resources, risk-averse organisation culture. 6. Procurement: publication of tenders to private businesses aimed at providing selected goods or services; consultation of the following groups prior to publishing tenders: potential suppliers or contractors, users, other organisations conducting similar procurements, other organisations providing specialist advice; importance of the following factors with regard to winning a tender: low cost, innovation, both; impact of tenders since January 2008: introduction of new services, significant reduction of costs of existing services, significant reduction of environmental impact of provided services. 7. Expected development: expected impact of the following factors on innovation development in the next two years: mandated decrease or increase in organisation’s budget, new laws or regulations, new policy priorities, increasing demand from citizens, introduction of new technologies; number of services. Demography: number of employees; type of organisation; sector of the organisation; administrative level of activity. Additionally coded was: respondent ID; interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; call history; NACE-Code; weighting factor.