Overall customers´ rate for artificial intelligence (AI) in CX in the U.S. 2021
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https://www.statista.com/statistics/1197180/customers-rate-for-ai-for-cx-ai-in-cx-in-the-us/
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As of May 2021, customers in the United States were rather satisfied with their customer experience (CX) interactions with artificial intelligence (AI) and robotic process automation. In fact, 16.7 percent of the professionals surveyed declared that their customer rated their interaction with AI automation ten out of ten. On the other hand, 17.7 percent of the respondents found their customer fully satisfied with their interaction with robotics automation.
截至2021年5月，美国消费者对其与人工智能（AI）和机器人流程自动化进行的客户体验（CX）互动表示相当满意。事实上，调查中的16.7%的专业人士表示，他们的客户对与AI自动化的互动给出了满分十分的评价。另一方面，17.7%的受访者发现，他们的客户对与机器人自动化的互动感到完全满意。
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Statista
