Egregious behaviour and customer defection: the impact on market share after BP’s Gulf disaster
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https://researchdata.edu.au/egregious-behaviour-customer-gulf-disaster/2966302
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资源简介：
Egregious behaviour and customer defection: the impact on market share after BP’s Gulf disaster
恶劣行为与客户流失：英国石油公司（BP）墨西哥湾灾难对市场份额的影响
提供机构：
Deakin University
