FCA firm complaints data H2 2018 (1 July to 31 December 2018)

Financial firms provide data to the FCA every six months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an aggregate (market level) and firm specific, although only publishes firm specific data for firms reporting 500 or more complaints in a six month reporting period, or 1,000 or more complaints in an annual reporting period.

金融机构每六个月向英国金融市场行为监管局（FCA）提供关于其收到的投诉、投诉的内容以及如何处理这些投诉的数据。英国金融市场行为监管局（FCA）既收集并发布汇总数据（市场层面），也发布针对具体企业的数据，尽管仅对在六个月报告期内报告投诉数量达到500起或以上，或在年度报告期内报告投诉数量达到1000起或以上的企业发布具体企业数据。