Citizen Survey 2015, User Part, Public Library

Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a better knowledge base for assessing performance of public services across sectors and provide insights that can help to develop the public sector in the long term. Citizen Survey says something about how satisfied residents and users are with their municipality and with the major services / activities of the government. The survey results provide greater insight into user perceptions of businesses in the areas of education and culture, health care and government agencies.

Citizen Survey 2015 comprises a innbyggerdel and user part. The citizen part is answered by residents with and without user experience while the user part is only answered by them with user experience of 23 different businesses. The questions in our user section is specifically aimed at measuring usage and experience with various aspects of the business and the employees.

The questions in 2013 divided into these categories:
- Total Satisfaction and Confidence
- Availability and physical conditions
- Employee service
- Employee competence
- Information and communication
- Digital services
- Procedural and complaints

File review::
NSD2223-1 - Citizen part
NSD2223-2-24: User part (see list below)

NSD2223-2 - Kindergarten
NSD2223-3 - The Norwegian Church
NSD2223-4 - Regular GP
NSD2223-5 - Public library
NSD2223-6 - Primary school
NSD2223-7 - Health clinic
NSD2223-8 - Domestic Helper
NSD2223-9 - Home nursing
NSD2223-10 - University College
NSD2223-11 - Emergency
NSD2223-12 - The Norwegian State Educational Loan Fund
NSD2223-13 - The Norwegian Labour and Welfare Administration (NAV)
NSD2223-14 - Sheltered accommodation
NSD2223-15 - Planning and Construction Office
NSD2223-16 - Police
NSD2223-17 - Norwegian Tax Administration
NSD2223-18 - school-based extra-curricular activities (SFO)
NSD2223-19 - Norwegian Public Roads Administration
NSD2223-20 - Nursing
NSD2223-21 - Hospital
NSD2223-22 - Customs
NSD2223-23 - University
NSD2223-24 - High School