Most important drivers of CX for organizations worldwide by country 2021
收藏www.statista.com2025-01-22 收录
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https://www.statista.com/statistics/1081413/benefit-improved-cx-organization-worldwide-country/
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In 2021, 68.8 percent of organizations in Canada revealed that improving customer experience (CX) capability leads to an increased customer loyalty. During the survey, 39.5 percent of organizations stated that business functions fully collaborate to define and design consistent CX.
在2021年，加拿大68.8%的企业披露，提升客户体验（CX）能力能够促进客户忠诚度的提升。在调查过程中，有39.5%的企业表示，其业务功能完全协同，共同定义和设计一致性的客户体验。
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