Most important drivers of CX for organizations worldwide 2021
收藏www.statista.com2023-08-24 更新2025-03-26 收录
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https://www.statista.com/statistics/1080672/drivers-customer-experience-organizations-worldwide/
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In 2021, more than 48 percent of organizations worldwide revealed that for them one of the most important drivers of customer experience (CX) is improving customer engagement. During the survey, 45.7 percent of organizations stated that they are entirely satisfied with their organizations' current CX capability.
在2021年，全球超过48%的组织披露，对于他们而言，提升客户参与度（CX）是推动客户体验（CX）最重要的因素之一。在调查期间，45.7%的组织表示对其当前客户体验能力完全满意。
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