Customer satisfaction and dissatisfaction coefficient (CS).
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The closer the satisfaction coefficient is to +1, the more the presence of the attribute influences respondents’ satisfaction. On the contrary, the closer the dissatisfaction coefficient is to -1, the more the absence of the attribute influences respondents’ dissatisfaction. If the CS is adjacent to 0, it means that the attributes have a low influence on visitor satisfaction or dissatisfaction.
创建时间：
2022-07-28
