Greater Sydney & Outer Metropolitan Bus Service Performance Data

This dataset provides monthly measures for on-time running, service cancellations, customer complaints, and customer experience metrics across all Greater Sydney Bus Contract (GSBC) and Outer Sydney Metropolitan Bus Contract (OSMBSC) contracts.\r\n\r\n__Data Description :__\r\n\r\n*__Monthly % Bus Service Cancellations :__ Percentage of timetabled services that were cancelled at the First Transit Stop of a trip.*\r\n\r\n*__Monthly % Bus Service Untracked Trips :__ Percentage of timetabled services that were not tracked in real time at the First Transit Stop of a trip.*\r\n\r\n*__Monthly Bus Driver Vacancies :__ Number of driver vacancies.*\r\n\r\n*__Monthly Bus Related Complaints :__ The level of bus related customer complaints per 100,000 boardings.*\r\n

本数据集提供大悉尼公交合同（Greater Sydney Bus Contract, GSBC）与悉尼都会区外围公交合同（Outer Sydney Metropolitan Bus Contract, OSMBSC）全合同范围内的准点运行、服务取消、客户投诉及客户体验类指标的月度统计数据。

**数据说明：**

* **月度公交服务取消率：** 指行程首个公交经停站（First Transit Stop）处取消的计划排班班次占总计划班次的百分比。

* **月度公交未实时追踪班次占比：** 指行程首个公交经停站（First Transit Stop）处未被实时追踪的计划排班班次占总计划班次的百分比。

* **月度公交驾驶员岗位空缺数：** 待填补的驾驶员岗位空缺数量。

* **月度公交相关投诉率：** 每10万次乘车人次对应的公交类客户投诉量。